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Personally I don't use Netflix but I think this should serve as a reminder that the internet isn't a good barometer for real life opinions. You'd have thought Netflix was about to Blockbuster itself if you went off Reddit comments alone.
Anyway, the real question is how bad is their churn rate. If their numbers jumped up but only last a few months before cancelling, then this isn't really that great. They really want those numbers to stick.