this post was submitted on 05 Aug 2024
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LPT: Say "Complaint" to get through to customer service. (lemmy.world)
submitted 3 months ago by harmsy@lemmy.world to c/lifeprotips@lemmy.world
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We've all been there. Something goes wrong, so you call customer service. What answers is a bizarre, arcane mess of an answering machine where you have to puzzle out exactly how company x categorizes customer issues when all you want is to talk to a human being. Saying "Complaint" cuts through all of that, but you might need to wait on hold for a bit. Just make sure you're nice to the person on the other end.

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[–] slazer2au@lemmy.world 10 points 3 months ago

This is entirely dependent on the phone system and this will not work a lot of the time.

Phone systems I have managed or installed will never work with this.