this post was submitted on 18 Jun 2024
63 points (100.0% liked)

Technology

37716 readers
324 users here now

A nice place to discuss rumors, happenings, innovations, and challenges in the technology sphere. We also welcome discussions on the intersections of technology and society. If it’s technological news or discussion of technology, it probably belongs here.

Remember the overriding ethos on Beehaw: Be(e) Nice. Each user you encounter here is a person, and should be treated with kindness (even if they’re wrong, or use a Linux distro you don’t like). Personal attacks will not be tolerated.

Subcommunities on Beehaw:

This community's icon was made by Aaron Schneider, under the CC-BY-NC-SA 4.0 license.

founded 2 years ago
MODERATORS
alyaza@beehaw.org
TheRtRevKaiser@beehaw.org
gyrfalcon@beehaw.org
rs5th@beehaw.org
coldredlight@beehaw.org
Los@beehaw.org
SemioticStandard@beehaw.org
TheRtRevKaiser@kbin.social
remington@beehaw.org
63
Softbank plans to cancel out angry customer voices using AI (arstechnica.com)
submitted 4 months ago by sabreW4K3@lazysoci.al to c/technology@beehaw.org
24 comments fedilink hide all child comments
you are viewing a single comment's thread
view the rest of the comments
[–] Kissaki@beehaw.org 1 points 4 months ago

I don't think it seems like too few samples for it to work.

What they train for is rather specific. To identify anger and hostility characteristics, and adjust pitch and inflection.

Dunno if you meant it like that when you said "training people's voices", but they're not replicating voices or interpreting meaning.

learned to recognize and modify the vocal characteristics associated with anger and hostility. When a customer speaks to a call center operator, the model processes the incoming audio and adjusts the pitch and inflection of the customer's voice to make it sound calmer and less threatening.