Etsy Sellers

Copied and shared with permission of u/vikicrays from the r/Etsy subreddit:

Since it became difficult to find the links for support, i’ve collected them when sellers mentioned they found help. i hope one of these will work for you *** see below ***

here is the link to the “how to contact support” from the seller’s handbook.

try this link or this link to initiate chat or email.

here is a link to request a callback.

or try this link or this link to email them.

if you email them you should get an automated reply and once you do, you must reply to this email that their automated best guess solutions did not work (something like “i still need help” is sufficient). if you do not complete this step, no further action will be taken on your issue/question so it’s critical.

it’s easy to think “the squeaky wheel gets the grease” and barrage support with multiple daily emails thinking it will speed things up. in reality doing so actually slows things down, because the software used to log and keep track of customer support calls and e-mails uses an automated ticketing system. the date/time stamp of your last email will become your new place in the queue where it will search to see if you have other support tickets and combined them all into one (so all of your issues/questions can be addressed at once.) every new email resets the time stamp associated with your issue/question and takes you back to the end of the queue.

*** none of these links seem to work all the time. also know they may, or may not work outside the usa, may or may not work outside non-standard usa business hours (m-f & 8-5) and like many companies on major holidays, support may be limited, if available at all (hopefully holidays are posted in advance before a new year begins but i do not know if etsy does this)***

As part of the configuration for this Etsy Sellers community there is a way to add a banner to the top of the page. I just don't have the time or the skills to do a decent job.

So, we are up to 10 members now,, and if anyone here has the ability to create a nice banner for our community I would really appreciate it.

Thanks!

I keep seeing posts on Reddit about sellers making this mistake, so I thought I would post this warning.

There is no number that a buyer or seller can call to talk to Etsy customer service. The only way to talk to a customer service representative at Etsy is to request a call-back through the Etsy site.

The phone number that has been coming up for people when they try to use Google to get the Etsy phone number is a scam. Whoever answers the number tries to trick the caller into downloading an app on their phone to resolve their problem. I have no idea what this app would do, because I have not read about anyone actually falling for the scam. But, Etsy will NEVER ask you to download an app to your phone for any reason.

I hope this note keeps sellers from falling for this scam.

Hoping to start a fresh new community for Etsy sellers. Post anything that you'd like to discuss about Etsy and your shop.