this post was submitted on 16 Sep 2023
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Google says it can’t fix Pixel Watches, please just buy a new one | With no official repair program and no parts, broken Pixel Watches are just e-waste.::With no official repair program and no parts, broken Pixel Watches are just e-waste.

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[–] markstos@lemmy.world 150 points 1 year ago (7 children)

On the other hand, a Garmin Fenix can be easily opened with an inexpensive tool and replacement parts are easily found online.

[–] sbv@sh.itjust.works 40 points 1 year ago (15 children)

Garmin watches look amazing. I just wish they had more smartwatch capabilities. I'd love complications on the watch face, and I feel like I should be able to start the assistant with a hotword.

I'm not sure if the Google Watch can do the latter.

[–] echo64@lemmy.world 75 points 1 year ago (6 children)

On the other side of things. I'm super happy that garmin watches don't have more smartwatch capabilities. Their laser focus on sports wearable is what keeps them massively competitive there and keeps me on weeks of battery life instead of hours of battery life

[–] sbv@sh.itjust.works 17 points 1 year ago (1 children)

I totally understand that. They look perfect for their target market.

As far as I know, they're the only wearable that does realtime stroke/length tracking for swimming, which is really cool. If I was more serious about exercise, that'd be the perfect ~~excuse~~ reason to buy one.

[–] shanghaibebop@lemmy.world 10 points 1 year ago (1 children)

That’s exactly why I have my Garmin Descent.

It’s a dive computer, with basic smart watch features like notifications and general health tracking which are the only ones I need.

I happily paid 1k for it.

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[–] Art3sian@lemmy.world 95 points 1 year ago* (last edited 1 year ago) (4 children)

Same with the Google Nest Hub.

It cost me around $600 and has a known splash-screen issue which I just woke up to one morning.

No fix available when it happens. Nothing I did caused it. I just had to bin it.

It’s either planned obsolescence or just shitty design.

It's probably a bit of both. They save money with a worse design and they make more money on more sales.

[–] casmael@lemm.ee 30 points 1 year ago* (last edited 1 year ago) (2 children)

Probably both tbh

Let’s mint a new razor: assume both malice and incompetence

[–] junderwood@lemmy.world 20 points 1 year ago

Casmael's Razor. Has a nice ring to it!

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[–] thisisawayoflife@lemmy.world 29 points 1 year ago* (last edited 1 year ago) (1 children)

Companies should have fines for at least as much as the revenue they generated with those devices. Designed obsolescence is something that needs to be *abandoned, even if it hurts really bad financially.

[–] fubo@lemmy.world 27 points 1 year ago (1 children)

Even simpler: If you sell it, and it breaks or becomes useless, you're expected to take it back and dispose of it responsibly. Electronics retailers can charge a deposit, just like the supermarket does for beer and Coke.

Just imagine if things worked that way —

Find the broken husk of an iPod Shuffle on the beach? Take it to an Apple Store; they give you five bucks.

Find a roadkill Dell laptop on the side of the road? (I did earlier this summer.) Take it to any big-box store that sells Dell laptops; they give you five bucks.

Pixel Watch turned into e-waste? Mail it to Google; they give you five bucks. (Probably on your Google Pay account, yeah, but that's better than nothing.)

[–] HurlingDurling@lemm.ee 17 points 1 year ago

But before that make it like a tire. Bought a pixel watch and it died in a year an a half? If the device should have lasted 3-5 years, you should be able to send it back to the manufacturer for a percentage of the cost back. Sure, google can say it's watches only last 12 months, but as a consumer would you buy such a disposable item?

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[–] spacedance@sh.itjust.works 82 points 1 year ago (6 children)

Their support is infamously hard to contact, they discontinue projects very often, and now this. Google makes some very interesting products, but there would have to be a huge shift at the company, which won't happen, for me to buy them.

[–] WHYAREWEALLCAPS@lemmy.world 36 points 1 year ago

Google is first and foremost an ad company. Everything else they do is only to improve the worth of their ad business.

[–] dai@lemmy.world 19 points 1 year ago (1 children)

My pixel had issues with the screen (p7p) contacted google, within a couple of days I had an advance replacement device in my hands and a return label for the faulty device.

My watch is giving me issues currently so I'm planning on hitting up support about that too, as it's not within what I expected from the watch (won't connect via bt after a month or so, requiring a factory reset).

In AUS we have great consumer protections, if my watch continues on the way it is currently I'll be returning it for a full refund.

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[–] spaghettiwestern@sh.itjust.works 16 points 1 year ago* (last edited 1 year ago) (2 children)

Unfortunately that huge shift would require a complete change in Google's corporate culture and that's not gonna happen.

I had my own experience with their customer support after purchasing 2 Pixel 6's. They were utter garbage. Both had the cellular connectivity problem and the fingerprint sensors were completely useless. Those sensors failed 100% of the time in brightly lit stores. There's no way in hell that Google was unaware of those problems, and they were in fact well documented (but not resolved) after six months and one major software "fix".

Lucky for me a request for help on Reddit resulted in multiple people saying they despised their Pixels and to return the damn things before it was too late.

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[–] Archer@lemmy.world 9 points 1 year ago (3 children)

They immediately lost my business with no public followup on 911 dialer bugs on Pixels. Plus there is ALWAYS a huge hardware problem on flagship Pixels, every single generation. Went iPhone SE and really why would I ever move back?

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[–] sin_free_for_00_days@sopuli.xyz 80 points 1 year ago (1 children)

Expecting companies to be good citizens is crazy. Expecting consumers to be informed consumers is crazy. Our gov't needs to pass regulations about repairability for just about any consumer product. But expecting voters to be informed voters also seems crazy.

[–] ScoobyDoo27@lemm.ee 27 points 1 year ago (1 children)

And expecting our government to have the knowledge to regulate is crazy. I agree with you but our current government doesn’t have the slightest clue what technology is.

[–] circasurvivor@lemm.ee 13 points 1 year ago (3 children)

It seems to run on some form of electricity!

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[–] WindowsEnjoyer@sh.itjust.works 70 points 1 year ago (35 children)

Google support for literally anything is non existent. Same could be said about Meta.

I am slowly shifting away from Google. Gmail and Google Photos is going to be the hardest. :/

[–] Chobbes@lemmy.world 12 points 1 year ago* (last edited 1 year ago) (2 children)

For those thinking of moving away from Gmail... I strongly recommend buying your own domain name so you actually own your address and can switch e-mail services whenever you want without needing a new e-mail address. Hell, I'd recommend this even if you're planning on staying with Gmail for a while.

Honestly, aside from having to point people at your new e-mail address... Gmail is not particularly hard to move away from, especially if you already use an external mail client. I don't really miss it, anyway. The only pain point I experience is that if somebody sends you a Google Doc / Sheet you need a Google account to edit it, but that's not a huge concern for me personally.

I'm self hosting my personal e-mail right now, and it's pretty great if you know how to do that stuff. Super cheap to host, and I can have as many aliases and send as many e-mails as I want. It's not for the faint of heart, but it's very doable if you already host your own stuff. Otherwise there's a bunch of e-mail services like Proton (kind of expensive, and a little annoying in that it's not just IMAP), Tutanota (dunno much about it), Fastmail, etc... But it's also worth mentioning that if you have a domain / VPS already your VPS provider and your registrar may both provide e-mail services that you can use... And if you just want to get out of Google and you have an iCloud+ account already (which is very possible if you have an iPhone and wanted more iCloud storage, but otherwise it's $0.99/mo) you can also use iCloud+ for e-mail with a custom domain.

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[–] Babalugats@lemmy.ml 9 points 1 year ago* (last edited 1 year ago) (2 children)

You could look at trying immich. I haven't set it up yet, but it seems to be the solution to me moving away from Google photos. https://github.com/immich-app/immich

You can find more info on these

https://matrix.to/#/#selfhosted:selfhosted.chat

https://forum.r-selfhosted.com/

https://discord.gg/UrZKzYZfcS

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[–] HotsauceHurricane@lemmy.one 67 points 1 year ago

Definitely falls under the “evil” company vibe.

[–] orca@orcas.enjoying.yachts 66 points 1 year ago (11 children)

My solution is to steer clear of Google products. They excel at producing disposable… everything.

[–] Ghostalmedia@lemmy.world 15 points 1 year ago (5 children)

I will continue to go to them when I’m buying Android phones because 3rd party manufacturers still suck at getting OS updates onto their phones. Even the best manufacturers have delays of weeks / months.

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[–] crab@monero.town 9 points 1 year ago

Apparently the replacement parts for their phones are significantly cheaper than almost every other manufacturer. (I have just been hearing this so I don't know for sure if it's true, correct me if I'm wrong.)

Overall their phones seem to just be to a high standard. 5 years of support and other components that make them the choice for GrapheneOS (Privacy/Security focused rom that has greatly contributed to upstream Android)

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[–] KingThrillgore@lemmy.ml 42 points 1 year ago

Cool i'll just buy a watch that can be repaired then

[–] agent_flounder@lemmy.one 42 points 1 year ago (3 children)

I think I will stick to my dumb watches, thanks. Mechanical or quartz.

[–] TheBat@lemmy.world 63 points 1 year ago (4 children)
[–] M0oP0o@mander.xyz 22 points 1 year ago (3 children)

I always see the software working people go nutty for the new hardware and dohickies.

Meanwhile a lot of people I knew who worked on hardware live in the woods "off grid".

[–] ______@lemm.ee 14 points 1 year ago (5 children)

I know a hardware guy that lives on a farm and uses raspberry pi for his garden hoses.

[–] M0oP0o@mander.xyz 13 points 1 year ago

Yeah that tracks. Doubt they are buying the apple solution for water management.

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[–] MeanEYE@lemmy.world 9 points 1 year ago (1 children)

So true. The more I work with all these services and social networks the fewer of them I have. More to the point, I have bunch of devices around my home which are IoT and similar but almost none have access to internet, printer included. Funny thing is, my friends keep asking why am I slowly removing my presence from all of tech even though I am on forefront of it... but when I go and explain how each search can be exploited and abused they laugh and say naaah that will never happen or "I don't have anything to hide"... and it keeps happening and privacy keeps leaking.

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[–] grayman@lemmy.world 23 points 1 year ago (6 children)

My G Shock is super reliable and will never need a battery. No way I'm swapping it out for some fragile piece of junk screen that mostly displays a clock that dies every few days.

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[–] buru5@lemmy.world 39 points 1 year ago (7 children)

i bought a P-Watch due to the circular aesthetic, have been wearing mine since release. it's "OK" but last week i fell on my bicycle and scratched up the watch face pretty badly, so QUITE annoying that there is no repair program.

doesn't matter though, switching to a classic Cassio watch soon anyways. "Smart Watches" aren't that helpful for me, ultimately i don't understand the appeal. it's just PHONE ON WRIST, seems like another way to "PLUG INTO THE MATRIX"

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[–] Burn_The_Right@lemmy.world 38 points 1 year ago* (last edited 1 year ago) (3 children)

So they should be labelled "disposable" and priced accordingly.

[–] troutsushi@feddit.de 24 points 1 year ago (4 children)

Oooooh, that's a neat idea in light of the current EU legislation concerning the Right to Repair: Introduce a mandatory, highly visible, and standardized seal that all electronic devices have to display on the front of their box:

Repairable

or

Disposable

[–] phoenixz@lemmy.ca 11 points 1 year ago (1 children)

Then tax the shit out of disposable products please as we already waste way too much

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[–] FrankTheHealer@lemmy.world 24 points 1 year ago

Yeah fuck all of that.

[–] Nioxic@lemmy.dbzer0.com 23 points 1 year ago

Ever since the eu repair bill came out, my goal is to not buy electronics until i can get electronics that comply with that law.

[–] autotldr@lemmings.world 21 points 1 year ago (1 children)

This is the best summary I could come up with:


Google makes a big deal out of its partnership with iFixit and the availability of replacement parts for its products, but one Google product that doesn't seem fixable is the Pixel Watch.

After spotting some posts from Pixel Watch users seeking a remedy after cracking the glass and coming up with no clear answers, The Verge got Google to confirm that, even 11 months after launch, there is no repair plan right now.

Google can't fix your watch.

The whole top half of the watch is one big glass hemisphere, so it's not difficult to bang one of the glass corners into something and shatter the watch.

This might all seem like it's against the spirit of Google's big repairability announcement in 2022, but that blog post says the program is for Pixel phones, not any of the other stuff Google sells.

With the Pixel Watch 2 coming out soon, we'll be sure to ask Google if there are any repair plans this time.


The original article contains 216 words, the summary contains 164 words. Saved 24%. I'm a bot and I'm open source!

The amount of E-Waste our society generates is truly abhorrent. It will take hundreds of thousands of hours and countless amounts of money for future generations to fix this.

[–] OberonSwanson@sh.itjust.works 20 points 1 year ago

Pretty clear stuff like this is why we’re speed running to a dystopian future. Hopefully Googles profits can survive. /s

[–] etuomaala@sopuli.xyz 17 points 1 year ago (1 children)

Shame on Google!

Shame on Google!

Also, look what I found...

[–] etuomaala@sopuli.xyz 14 points 1 year ago

Interestingly, even Pine64's smart watch requires you to silly cone glue the two case halves together if you want it to be waterproof. It does give you that option, though, which is cool.

[–] Blackmist 14 points 1 year ago (3 children)

I don't mind that excuse about my Mi Band 6, because it was like £25.

I would mind that excuse when we're talking about a £339 smartwatch. So I won't buy one.

I won't buy a Fitbit either, because the wife had one and every week was a complex dance of restarting the phone and watch several times until they agreed to connect to each other.

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[–] GoblinMan@lemmy.ml 10 points 1 year ago (1 children)

I get Google bad but what watch face is that in the thumbnail of the link?

[–] meatballs@sh.itjust.works 9 points 1 year ago

Concentric!

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