Rail union RMT, today published survey results revealing Trainline's destructive practice of ripping off passengers, misleading the general public, and undermining the integrity of the railways.
The survey, which asked more than 2,600 rail workers about their experiences, uncovered a range of serious problems with Trainline's ticketing system — bogus tickets, excessive pricing, and confusing fare options.
The results show that Trainline does not deliver best-value fares and has put profits ahead of its commitment to deliver a public service.
Trainline is set to release its half-year results today, following a September update revealing £2bn in ticket sales and a 17% revenue increase to £106m in the first half of the year.
RMT General Secretary Mick Lynch said “Trainline is a profiteering machine that’s ripping off passengers and unnecessarily costing taxpayers.
“Their model relies on hidden fees, deceptive ticket options, and overpriced fares – all designed to boost shareholder profits at the public’s expense.”