Apple

Bought a new iPhone 15, loving it. Few days later, I look down and am appalled that somehow it got scratched up, maybe by keys in pocket or something.

Take it to the Apple store, still under AppleCare insurance, and they said they wouldn't do the repair as it's only cosmetic damage. Scratches aren't the same as cracks.

Thankfully, the Apple employee was kind enough to be honest, and said that if I went home and smashed my iPhone, it would become eligible for repair. The surface scratches weren't enough to qualify.

For some people, scratches might seem like a small issue, but it really bothers me. So someone will be um... getting out a hammer later tonight...