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A place to share alternatives to popular online services that can be self-hosted without giving up privacy or locking you into a service you don't control.

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Which Helpdesk/Ticketing-System do you prefer? (alien.top)

submitted 1 year ago by Holiday-Advance-7524@alien.top to c/main@selfhosted.forum

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Hi there. I'm currently looking into setting up a helpdesk website and was first introduced to Peppermint and UV-Desk.

I've been looking into Otobo Trudesk and Zammad as well.
Just looking at these three over Peppermint and UV-Desk, I think I'll end up going with one of those.

Do you have any opinions on these or is there a third option you prefer?

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[–] bobbarker4444@alien.top 1 points 1 year ago (3 children)

Can't say I looked too much in to alternatives, but I got my workplace set up with self-hosted OSTicket. Worked perfectly for what we needed

[–] Holiday-Advance-7524@alien.top 1 points 1 year ago (2 children)

Any chance you could dm a few screenshots of the admin/client panels?

[–] nerdyviking88@alien.top 1 points 1 year ago

They are very very bare bones .

Go look at Os ticket awesome theme instead

[–] bobbarker4444@alien.top 1 points 1 year ago

Unfortunately, not any more, sorry!

That was a while ago and we recently finished developing a replacement in-house so the OSTicket server is no more

I will say though that the Admin/Client panels are all powerful but quite unintuitive and not pretty. Think of old software from 90's / early 2000's that could do everything you wanted but you needed the manual most of the time.