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188

Company disables AI after bot starts swearing at customer (nypost.com)

submitted 3 months ago by pugsnroses77@sh.itjust.works to c/fuck_ai@lemmy.world

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A European delivery company had to disable its AI chatbot after it started swearing at a customer and admitting it was the “worse delivery firm in the world.”

Dynamic Parcel Distribution (DPD) had to turn off its AI chatbot feature after disgruntled UK customer Ashley Beauchamp managed to get it to swear at him and write a disparaging poem.

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[–] haerrii@feddit.org 21 points 3 months ago (3 children)

The AI models can only hallucinate around what humanity wrote about DPD as a company. That gives you a glimpse about what humananity did write about them.

[–] li10 5 points 3 months ago (1 children)

DPD is actually one of the best UK delivery companies in my experience.

It’s Evri/Hermes who are dogshit.

[–] haerrii@feddit.org 1 points 3 months ago

Nice, in Sauerkrautland they aren't that great unfortunately...

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