TechTakes

1427 readers

110 users here now

Big brain tech dude got yet another clueless take over at HackerNews etc? Here's the place to vent. Orange site, VC foolishness, all welcome.

This is not debate club. Unless it’s amusing debate.

For actually-good tech, you want our NotAwfulTech community

founded 1 year ago

MODERATORS

dgerard@awful.systems

175

Salesforce invites a horse into the hospital (sfstandard.com)

submitted 1 month ago* (last edited 1 month ago) by o7___o7@awful.systems to c/techtakes@awful.systems

28 comments fedilink hide all child comments

John Mulaney gets paid by prompt fondlers to tell jokes at a party. He spends 45 minutes telling them that they are idiots, which is nice.

you are viewing a single comment's thread
view the rest of the comments

[–] V0ldek@awful.systems 33 points 1 month ago (9 children)

“You’re a VP of customer success?” he asked another attendee. “Congratulations on your position that did not exist five years ago!”

Okay what the fuck is a "VP of customer success" though, that's a title so made up money laundering has to be involved, no?

[–] gerikson@awful.systems 21 points 1 month ago (1 children)

"Customer success" has been creeping into biztalk lately. According to Ed Zitron it refers to that subspecies of salescritter that works with SaaS ~~victims~~customers to ensure they keep expanding their buying.

[–] YourNetworkIsHaunted@awful.systems 10 points 1 month ago

Basically, yeah. At my last job working in vendor support the "customer success" team was entirely sales-focused. Support (as in "my product isn't working as expected please help") was under a different department that would sometimes get badgered by the customer success guys if it seemed like a case was making it harder to upsell, or if the customer's problem was that they wanted to do something their current purchase didn't cover.

load more comments (7 replies)