this post was submitted on 16 Sep 2024
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Home Depot to pay $2 million settlement for overcharging customers (www.cnn.com)
submitted 1 month ago by jordanlund@lemmy.world to c/business@lemmy.world
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"The complaint filed in San Diego Superior Court said that when people at Home Depot brought an item to checkout, they would be charged more money than was written on the shelf tag or on the item itself."

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[–] jordanlund@lemmy.world 6 points 1 month ago (3 children)

I see it less as "being evil" and more about "being incompetent".

Changing shelf labels in a store the size of a Home Depot is incredibly manual, which is why WalMart moved to e-ink electronic shelf tags. That way, the same system that updates prices at the register updates the tags.

https://corporate.walmart.com/news/2024/06/06/new-tech-better-outcomes-digital-shelf-labels-are-a-win-for-customers-and-associates

Of course that also lets them do surge pricing instantly. "Oh, schools out? Increase prices +.04%!"

[–] blurg@lemmy.world 2 points 1 month ago (1 children)

I see it less as “being evil” and more about “being incompetent”.

Maybe, if items are under-priced as often as over-priced.

[–] jordanlund@lemmy.world 1 points 1 month ago* (last edited 1 month ago)

In an inflationary environment, prices are only going one direction and the shelf tags are going to lag.

[–] SpaceNoodle@lemmy.world 2 points 1 month ago

0.04%? More like 14%

[–] JoshuaFalken@lemmy.world 2 points 1 month ago

Evil was a stretch, sure. Though while I appreciate the concept of not attributing malice to what incompetence explains, I think that needs to be couched by whether or not a profit is being turned by the action.