this post was submitted on 14 Mar 2024
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Gabe has known it his whole life, build a product that people want and they'll buy it. Seems more and more other big tech companies are trying to tell people what they want to buy, and people are hesitant about that.
The true meaning of "The Customer is Always Right". It's not referring to Karen trying to get 30 cents off shake n bake. It means if you make one product that you really believe in, but people don't want it, then you should build the thing they want.
Valve has done that with Steam. They built something that is easier to use than any alternative. They listen to their consumers and build products that people actually want and use. And it's turned into a cash cow.
They seem to use the extra money to try to create new product categories too. Failed with the steam machine and steam controller, but that laid the way for steam input so people didn't have to mess with potentially sketchy software anymore for non Xbox controllers. And explored VR and tried a different take on the Steam machine with the Steam Deck the next go around.
Just to add: the Steam Controller may have been a commercial flop, but I still maintain that it is one of the best controllers out there, in particular for playing strategy games from the couch (right pad > mouse). I still use mine regularly and have a couple backups. The price of the Steam Controllers now reflects that it's technically a niche success.
Edit: and the dual trackpad setup plus integrated configurator technically does live on for the Steam Deck
I'm really sad I missed the chance to get a Steam Controller.