this post was submitted on 08 Jun 2023
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Technology
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@Gaywallet what if you signed up without an email? I don't think I added an email address until later attempts.
What can we do to reapply with a decent effort?
We do not require an email at signup for many reasons. You do not have to provide one ever. We recommend having an email in case you get locked out of your account, but that's your choice. We are not currently denying applications, so if you are in queue to be denied (there are currently >1000 individuals in this space) you will have to wait for a fix.
There is no reapplying until this is fixed.
Does this issue also explain why I didn’t receive an email to say I was successful and only discovered I was approved by just trying to login just in case or is that a separate issue? Edit: I am a fool. I don’t believe I supplied an email address… I’m off to a great start!
We identified an issue with a few email providers blocking emails from our server, so we bought a new email address with a well-known provider to prevent this from being an issue. For those that registered with an email address, approvals should send an email. If you've registered in the past 24 hours with an email and did not receive one, please let us know on discord or matrix or reply and let us know here.
If you did not register with an email, there is no notification in lemmy that lets you know of approval (also lodged in bug report).
Appreciate the super quick response! As per my edit this was a case of PICNIC and I apologise for wasting your time!
@Gaywallet it might not be the best alternative but deleting users who has been declined would at least give people another go at signign up before this is fixed?
Yes it's something we will need to pursue at some point but waiting for official fix first