this post was submitted on 29 Jul 2023
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Imo even big companies fail to realize that they don't know (or care) anymore what the customers want. Marketing used to be: analyze the market and find out what's a good product to sell. Nowadays marketing is: make personalized ads and try to push whatever crap is cheap to produce to people who don't realize they don't even want this. Also make it look a lot better than it actually is.
Samsung, stop trying to imitate Apple, it's no use. You don't have the vendor lock-in and cult-like status to pull that off. Just make good products at affordable prices. Ask the customers what they want, it's that easy.
You're very correct. A core belief at apple is that the customer is too stupid to know what they want, so you can whatever you want down their throat.
There is some merit to the idea that true innovation won't be anticipated by customers so you have to take risks. But the way apple does it pisses me off to no end.
No apple, removing every port (except shitty ass lightning ports of course) is not a good idea. It just isn't.
Don't forget though, that the typical customer may be very different from the bubble on this site.