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VOIP + SMS in Australia (discuss.tchncs.de)

submitted 1 year ago by DogMuffins@discuss.tchncs.de to c/australia@aussie.zone

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Sorry if this isn't really on topic but I'm sick of going around in circles and signing up for things that can't do what they say on the tin.

I have a small business, and I'd like my staff and I to be able to send and receive SMS to & from clients using a web-ui or maybe even android app.

To be clear, this isn't any sort of marketing or whatever. We SMS clients to ask questions about jobs we're doing for them.

It looks like 3CX is the best PABX platform perhaps? Then I need a SIP Trunk with SMS support - and most SIP providers say they provide SMS, but the SMS functionality doesn't seem to integrate with 3CX.

It looks like 3CX definitely has SMS support, and I can see screen caps of configuration for SMS support in 3CX, but in the hosted instance provided by 3cx.com those options are not present.

So I think my question is... can 3cx support SMS in Australia? If so what is the best SIP Trunk to use for that purpose? If not, is there any other platform that will allow that?

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[–] DogMuffins@discuss.tchncs.de 4 points 1 year ago (1 children)

Yeah you're right. I don't have an account there but I'll give that a shot if I come up empty here.

[–] i_am_hiding@aussie.zone 1 points 1 year ago (1 children)

Would you please post a link here if you have made a thread over there? I'd like to follow it.

[–] DogMuffins@discuss.tchncs.de 1 points 1 year ago

I didn't actually make a thread at whirlpool.

In the end it looks like I was getting frustrated and coming up empty because I was approaching it by getting a 3cx instance, and then trying to find a SIP trunk that I could point at my instance.

It goes a lot easier if you get a SIP trunk and have those guys provision your 3cx instance. It seems to me that there are 3cx features which are only available when you have a "partner" provision an instance for you.

I will say though, it seems that there are very few providers who are offering this functionality at present.

Search for partners (Australia wide) here:

https://www.3cx.com/ordering/find-reseller/

I think I tried contacting all 4 "Titanium" partners. I went with Aatrox in the end. They provisioned everything including new numbers in 48 hours, even offered some training just talking me through how to install apps et cetera. We haven't yet used it extensively, but having had a play around it seems pretty great.